An order management system (OMS) is an integrated electronic system that allows retailers to control product orders from online capture through delivery confirmation.
It synchronizes sales records across omnichannel sales platforms to deliver end-to-end visibility into fulfillment management throughout the entire process.
An OMS allows firms oversee the complete order journey smoothly, from the moment a shopper generates an order to its effective processing and any return.
It simplifies stock management by delivering up-to-date order management system information on inventory availability and oms order tracking, allowing retailers to enhance their logistics processes and improve customer loyalty.
An effective OMS links with other business systems like order management system ecommerce platforms, inventory management systems, accounting software, and logistics carriers to facilitate a integrated order fulfillment environment from start to delivery.